At Every Good Travel, customer satisfaction is our top priority. We strive to ensure a smooth experience for all our valued clients. Please review our Refund and Returns Policy carefully before making a purchase.
1. Returns Eligibility
We accept returns under the following conditions:
- The product is unused, in its original packaging, and in resellable condition.
- Return requests are made within 7 days of delivery.
- Proof of purchase (receipt or order number) is provided.
2. Non-Returnable Items
Certain products and services are non-returnable:
- Personalized or custom-made items
- Digital downloads or online services already accessed
- Travel-related services ( bookings, reservations) once confirmed
- Clearance or final sale items
3. Refund Process
If your return is approved:
- Refunds will be issued to the original payment method .
- Please allow 5–10 business days for the refund to reflect in your account.
4. Shipping Costs
- Customers are responsible for return shipping fees unless the item was defective or incorrectly sent.
- Original shipping fees (if any) are non-refundable.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos and a description. We’ll offer a replacement or a full refund based on the issue.
6. How to Initiate a Return
To start a return or refund request, contact us at:
[email protected]
Please include your order number and the reason for the return in your message.
7. Changes to This Policy
Every Good Travel reserves the right to update or change this policy at any time. Changes will be posted on our website with the effective date.